vodafone online recharge not done BUT MONEY DEBITED FROM BANK ACCOUNT

I am facing a problem I dont know how to resolve.
Vodafone customer care is not responding.

I paid Rs400/- for online recharge on 18th August. Money debited from account but recharge not done.
It was a very urgent recharge for my daughter who got stranded.

I contacted vodafone care several times. NO SOLUTION.
SENT 2 mails till date no reply.
What to do now?

Did some google search and found  similar stories. Read below.


Vodafone UP East - vodafone online recharge not done


Complaint by paragswarup on May 14, 2009, 3:12 pm in Mobile Service Providers

Vodafone online recharge/ taken money online but no recharge done.



From: parag swarup

Subject: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:19053415866]

To: vodafonecare.upe@vodafone.com, "vodafoneRH"

Cc: "BillDesk" , maitindia@vsnl.com

Date: Thursday, 14 May, 2009, 11:23 AM





Dear Mr...



All foolish, How can I get the money back from my bank SBI when it is already charged by your co-partner BillDesk (your payment gateway) vide transaction reference number MSBI9051608499. If the same is not your record than where it has gone ? your payment gateway BillDesk is also confirming the same chrge of Rs. 50 with above mentioned transaction ID. The BillDesk Reply is mentioned below.



It is not a matter of 50 Rs. but of your working and response to your customer, totally unsatisfactory.



Luv Swarup

c/o Parag Swarup

copy to:-

THE TELECOM REGULATORY AUTHORITY OF INDIA



Mahanagar Doorsanchar Bhawan,

(next to Zakir Hussain College)

Jawaharlal Nehru Marg

(Old Minto Road)



New Delhi : 110 002







Telephone No. : 91-11-2323 6308 begin_of_the_skype_highlighting 91-11-2323 6308 end_of_the_skype_highlighting (Reception)

2323 3466, 2322 0534, 2321 3223



Fax No. : 91-11-2321 3294 begin_of_the_skype_highlighting 91-11-2321 3294 end_of_the_skype_highlighting(Reception)



E-mail : trai@del2.vsnl.net.in

ap@trai.gov.in



From: BillDesk Payment Gateway Support

Subject: Re: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:18986999539]

To: paragrajswarup@yahoo.co.in

Date: Wednesday, 13 May, 2009, 10:12 AM



Dear Parag,



Thank you for writing to Payment Gateway Support.



We understand your concern regarding the payment to VODATUPUPE and that you need assistance regarding the same.



We have checked our database and found that your payment under the transaction reference number MSBI9051608499 for Rs.50.00 has been successfully processed on 10/05/2009 12:46:39.



We have contacted the biller in this regard and shall update you as soon as we get any response from them.



We appreciate your patience and apologize for any inconvenience caused.



Thanks again for contacting Payment Gateway Support.



Payment Gateway Support

BillDesk



--- On Thu, 14/5/09, Vodafone Care wrote:



From: Vodafone Care

Subject: Re: Fw: Re: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:19053415866]

To: paragrajswarup@yahoo.co.in

Date: Thursday, 14 May, 2009, 9:01 AM





Dear Mr. Swarup,



Thank you for your email dated 13th May, 2009 regarding Rs 50/- recharge on your Vodafone number 9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting.



We sincerely regret the inconvenience caused to you.



We request you to kindly contact your bank as we have not received any request for recharge of Rs 50/ on the above mentioned number.



If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E to 111 or for recharge coupons sms R to 111. This service is toll free.



We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to assist you.



Warm regards,



Rahul Sabharwal



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91-(9839098390) begin_of_the_skype_highlighting +91-(9839098390) end_of_the_skype_highlighting



: ( Toll free from Vodafone mobile phones within the home network)



Fax number : +91-(0522-2231882)



E-mail : (vodafonecare.upe@vodafone.com)



Website : http://www.vodafone.in/



---- Original Message ----

From: paragrajswarup@yahoo.co.in

Sent: 13-May-2009 10:23:58

To: vodafonecare.upe@vodafone.com; care.upe@vodafone.com; kanikadubey.upeast@vodafone.com

Cc: maitindia@vsnl.com; support@billdesk.com

Subject: Fw: Re: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting



FORWARDED FOR AN EARLY ACTION.



--- On Wed, 13/5/09, BillDesk Payment Gateway Support wrote:





From: BillDesk Payment Gateway Support

Subject: Re: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:18986999539]

To: paragrajswarup@yahoo.co.in

Date: Wednesday, 13 May, 2009, 10:12 AM



Dear Parag,

Thank you for writing to Payment Gateway Support.

We understand your concern regarding the payment to VODATUPUPE and that you need assistance regarding the same.



We have checked our database and found that your payment under the transaction reference number MSBI9051608499 for Rs.50.00 has been successfully processed on 10/05/2009 12:46:39.



We have contacted the biller in this regard and shall update you as soon as we get any response from them.

We appreciate your patience and apologize for any inconvenience caused.



Thanks again for contacting Payment Gateway Support.



Payment Gateway Support

BillDesk





----- Original Message -----

From: parag swarup

To: support@billdesk.com

Cc: Vodafone UP EAST ; vodafoneRH ; vodafoneCC

Sent: Tuesday, May 12, 2009 7:26 AM

Subject: Fw: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:18986999539]



TO,

ALL

FORWARDING FOR AN EARLY ACTION.

Thanking you in anticipation.

Luv Swarup



--- On Mon, 11/5/09, parag swarup wrote:





From: parag swarup

Subject: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:18986999539]

To: vodafonecare.upe@vodafone.com

Cc: maitindia@vsnl.com

Date: Monday, 11 May, 2009, 4:14 PM



--- On Mon, 11/5/09, Vodafone Care wrote:





From: Vodafone Care

Subject: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF:18986999539]

To: paragrajswarup@yahoo.co.in

Date: Monday, 11 May, 2009, 2:56 PM



This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you bcure or error free.



Subject: Re: Recharge done online not matured:9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlighting [REF::18970135090]





Dear Rahul Sabharwal,



BelowB is my account statement, when my bank has given the money to vodafone account with transaction Ref: MSBI9051608499I through your payments gateway of BillDesk their is no way to get it back for my bankB unless vodafone gives itB back.B Instruct the appropiate channel/B BillDesk toB reverse the amount of Rs. 50/- to my account.



As per your transaction acknowledgment foot note says that if your rechargeB is not sucessfullB due to any reason, the debited amount will be reversed to your account within 5 working days.



As I suggest the best way isB to recharge my phone 9838480433 begin_of_the_skype_highlighting 9838480433 end_of_the_skype_highlightingB with Rs. 50/- top up from your end. This will resolve the issue.



Awaiting your reply.



Luv Swarup.